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GOOD DEED: Northern customers can now donate Delay Repay refunds to Samaritans

GOOD DEED: Northern customers can now donate Delay Repay refunds to Samaritans

 

Northern customers can now donate their refunds from delayed trains to Samaritans, passengers have the option to divert their refund to the charity rather than receive the payment themselves. 

Currently, customers claim though Delay Repay quickly and easily if their train happens to be late or cancelled and, as a result, they get to their destination station more than 15 minutes later than scheduled.

Mark Powles, Commercial and Customer Director at Northern, said: “One of our key goals is to make a positive impact in the north of England and we hope that by continuing our support for Samaritans through this scheme we can reach out to those who may be struggling.

“The charity has trained many of our frontline staff to spot someone who might be vulnerable, giving them the confidence to simply start a conversation which could help save a life.”

Despite the reduced numbers of people who have been able to travel due to Covid, since the scheme began in December, over 170 passengers have chosen to support the charity with a total of £958 has been donated to Samaritans.

Northern aims to provide the best possible service for passengers but unfortunately, delays do occur from time to time, and are often due to circumstances beyond the rail operator’s control.

If customers can donate their Delay Repay compensation to Samaritans, even the small amounts from this scheme can help the charity to keep delivering their around the clock service to anyone who many need it.

The option to donate a repayment can be selected from a drop-down menu at the bottom of the Delay Repay form which can be found of Northern’s website.

Northern customers can now donate their refunds from delayed trains to a Samaritans.

Passengers have the option to divert their refund to the charity rather than receive the payment themselves.

Currently, customers claim though Delay Repay quickly and easily if their train happens to be late or cancelled and, as a result, they get to their destination station more than 15 minutes later than scheduled.

Mark Powles, Commercial and Customer Director at Northern, said: “One of our key goals is to make a positive impact in the north of England and we hope that by continuing our support for Samaritans through this scheme we can reach out to those who may be struggling.

“The charity has trained many of our frontline staff to spot someone who might be vulnerable, giving them the confidence to simply start a conversation which could help save a life.”

Despite the reduced numbers of people who have been able to travel due to Covid, since the scheme began in December, over 170 passengers have chosen to support the charity with a total of £958 has been donated to Samaritans.

Northern aims to provide the best possible service for passengers but unfortunately, delays do occur from time to time, and are often due to circumstances beyond the rail operator’s control.

If customers can donate their Delay Repay compensation to Samaritans, even the small amounts from this scheme can help the charity to keep delivering their around the clock service to anyone who many need it.

The option to donate a repayment can be selected from a drop-down menu at the bottom of the Delay Repay form which can be found of Northern’s website.

 


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